How Typeform handles multi-jurisdiction legal in-house

The challenge: a global remit on a lean team

Typeform serves customers worldwide, but its legal function rests on two people, Daniel Urbán and his colleague Silvia di Carlo, covering everything outside tax and HR. Before Wordsmith, most of that capacity went to routine work.

Daniel estimates 70 to 80 percent of his week was spent reviewing vendor agreements, answering recurring questions and moving day-to-day requests along, leaving only a fraction for the strategic work a scaling business needs from legal.

The pace of the business made it harder. Requests arrived through every channel at once, and a single matter could be spread across direct messages and several Slack channels before anyone had the full picture. Pulling those threads together took up to 15 minutes for one complex matter, before any legal thinking could begin. When volume spiked, the less urgent work waited, and so did the teams depending on it.

Roughly 70 to 80 percent of my week went on routine work. That left very little room for anything strategic. We were reacting, not getting ahead."
Daniel Urbán, Head of Legal, Typeform

The solution: a platform built for in-house legal, not adapted to it

Typeform had looked at legal AI before, pausing an evaluation begun in 2025. What changed was finding a platform built for the way an in-house team actually works, rather than a general tool bent to fit. Wordsmith stood out for how easily it sat within Typeform's existing stack, across Slack, Google Drive and Microsoft, and for its strength on the questions Daniel's team found hardest to resource: understanding legal frameworks in jurisdictions where they had no local presence.

"Escape general-purpose AI that hasn't been built for an in-house team. The point is to fit a tool to your ways of working and your stack, not the other way round."
Daniel Urbán, Head of Legal, Typeform

The shift under way: judgement where it matters, speed everywhere else

Typeform is early in its rollout, and the change in how the team works is already visible. The biggest gain is on jurisdiction. Regulatory questions in markets where Typeform has no local presence once went straight to external counsel, slow and costly to resource. Now the team starts with a credible first pass in-house, understands the shape of the matter, and decides what genuinely needs outside support.

The same pattern runs through everyday work. Wordsmith gives a fast, detailed first read on lower-risk contracts, so Daniel and Silvia can see the issues and decide whether to accept the risk or negotiate. On more involved agreements, running Wordsmith alongside a traditional review adds a second layer over the same document, lowering turnaround and reducing the chance of something being missed.

Before Wordsmith

• Multi-jurisdiction matters: Regulatory questions in unfamiliar jurisdictions went to external counsel, slow and costly to resource.
• Routine contracts: Lower-risk vendor agreements absorbed a large share of a two-person team's week.
• Strategic capacity: 70 to 80 percent of the week on reactive work, with little room to get ahead of risk.

With Wordsmith

• Multi-jurisdiction matters: A credible first pass handled in-house helps the team understand the matter and decide what truly needs outside counsel.
• Routine contracts: A fast, jurisdiction-aware first read surfaces the issues, so the team decides quickly whether to accept or negotiate.
• Strategic capacity: With the routine moving faster, more of the team's judgement goes to the work that needs it.

Key takeaways for in-house legal teams

• Fit beats generality. A platform built for in-house legal and wired into your existing tools earns adoption in a way a general AI tool does not.
• Keep the lawyer at the decision. Wordsmith does the first read; the call on risk, negotiation and next steps stays with the team.
• Bring the hard work home. Multi-jurisdiction and regulatory questions that once went straight to counsel can start in-house, with outside support reserved for where it genuinely adds value.