The challenge

As Trip.com expanded globally to serve travellers across 220+ countries, the legal team’s workload grew in both volume and complexity. Managing thousands of supplier agreements, partnership contracts, and regulatory requirements across multiple jurisdictions required a more efficient approach. To support the company’s growth ambitions, the team set out to modernise its operations and find smarter ways to handle contract review and legal research, without increasing headcount.

"We're always looking for ways to modernise how our legal team works, and Wordsmith has helped us do exactly that." says Anna Beale, EMEA Legal Director at Trip.com.

Why Wordsmith

Trip.com selected Wordsmith AI for its enterprise grade capabilities designed specifically for in house legal teams. The platform's ability to accelerate contract reviews, streamline legal research, and integrate seamlessly into existing workflows made it the ideal solution for a global organisation operating at their scale. With support for multiple languages and jurisdictions, Wordsmith could handle the complexity of Trip.com's international operations while maintaining the accuracy and reliability required for legal work.

As Anna Beale explains "Tasks like contract reviews and research that previously took hours can now be completed in a fraction of the time. That efficiency means our team can spend more time supporting the business on complex, strategic matters where we add the most value."

What's next for Trip.com and Wordsmith

Trip.com showcases how enterprise legal teams can modernise their operations with AI. As global businesses face increasing complexity and volume, Wordsmith provides the tools needed to maintain efficiency while focusing on high-value strategic work.