The world's leading digital coaching platform brings Wordsmith to its legal team

CoachHub is the global leader in digital coaching. The platform connects enterprises with a network of more than 3,500 certified coaches across 90+ countries and 80+ languages, helping large enterprises develop their people at scale. It is a deeply AI-forward business, with intelligent coach matching and its own AI coach AIMY™, built into the product.

The challenge: global contracts across 90+ countries

That global footprint shapes the legal work. CoachHub's contracts span multiple markets and languages, each carrying its own regulatory weight, with a steady flow of customer and vendor agreements arriving on third-party paper that does not fit its own templates. Sixty-page customer contracts were the heaviest lift. The goal was straightforward. Keep the business safe while reviewing far faster, especially on unfamiliar agreements.

Contract review, now in Word

That is what changed first. Contracts are now redlined directly in Microsoft Word, with the original formatting kept intact. CoachHub's own legal standards sit inside the platform as playbooks, so issues are flagged as major or minor against the rules the team already works to. Review that used to build a backlog now moves at the pace the business needs.

Beyond contract review

But contract review is only where it started. Wordsmith now supports the legal team across the full spread of its work. It runs legal research, so the team can get to a reliable answer on unfamiliar questions without starting from scratch. The research is linked to the specific source so the legal team can easily verify the accuracy. It helps with data protection matters, which is extremely important for a business handling personal data across dozens of jurisdictions. And it drafts and creates documents from the ground up, turning a first ask into a working draft in minutes rather than hours or days.

Built for in-house legal

CoachHub chose Wordsmith because it was built for one job: in-house legal. Not a law firm tool, and not a general chatbot. It works inside the tools the team already uses, including Google Drive, Word and Slack, and it is shaped by a team of qualified lawyers rather than left to a generic model. For a business carrying real regulatory weight across many markets and languages, that combination mattered.

“Our work spans contracts, regulation, risk assessments across many markets and languages, and it never slows down. Wordsmith gives us one place to manage all of it and a way to extend legal support right across the company. It has completely surpassed our expectations, making our team noticeably faster and our work better, while keeping full control of our own standards. We are only at the beginning of what we want to build with it.”
Fabrizia D'Alberti, Associate General Counsel, CoachHub

Just getting started

A few months ago, CoachHub had no AI in its legal function. Today contract review happens in Word, with every check running against the team's own playbooks. Next, CoachHub plans to automate entire workflows and to open up Wordsmith to the wider business so it will be able to self-serve the everyday work.

About Wordsmith

Wordsmith is the AI platform for in-house legal departments. It gives legal teams the infrastructure to manage all their work in one place, from intake and contracts through to research, compliance and governance, and to extend legal support across the business without adding headcount. Wordsmith deploys directly into the tools teams already use, so legal stays in the loop without becoming the bottleneck. Customers include Belron, Canva, BT, Financial Times and Sage.