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Ebury has chosen Wordsmith to give its legal team a single, clear route for legal work to reach them from across the business, with the groundwork done before a lawyer picks up a matter. The goal is simple: make it easy for colleagues to bring work to legal without learning another tool, keep that work moving at the pace a fast-growing business expects, and keep sign-off with the right lawyer. Jira intake is the first phase.
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Ebury is a London-headquartered fintech providing cross-border payments, foreign exchange and risk management to more than 27,000 businesses across more than 30 regulated markets, supported by over 50 offices worldwide. Its legal team supports a fast-growing, regulated business where legal work arrives from many directions at once.
The brief was not to replace the team's judgement, but to organise how work reaches it. Ebury wanted colleagues across the business to be able to raise a request through a tool they already use, and to have that request arrive with the context a lawyer needs, already prepared for review.
Ebury's colleagues already raise legal requests in Jira, and the legal team relies on it to see who is working on what across the business. So rather than ask the business to change how it works, Ebury connected Jira to Wordsmith. Ebury's own team built the intake agent that turns each Jira ticket into a Wordsmith Task.
Wordsmith has its own intake and task management, and that is where we see legal work heading. But in a large, regulated business, the way people raise work is often set long before legal chooses its tools, and changing it takes time. We would rather meet teams where they already work than ask them to adopt another system on day one.
That route is now live. A request raised in Jira arrives in Wordsmith as a Task, with its context attached. For NDAs, Wordsmith reviews the agreement against Ebury's own playbook and attaches a first-pass redline to the Task, ready for the lawyer to approve.
What this lets Ebury's legal team do better:
• Requests arrive complete. A Jira ticket carries structured fields, so each matter reaches Wordsmith with the context a lawyer needs, rather than as a one-line email.
• The business keeps its habits. Colleagues raise requests exactly as they do today, with nothing new to learn.
• Legal keeps its view of the work and stays in charge of approvals, in line with internal AI governance policies. Jira stays the shared picture of who is handling what.
• The groundwork is done before a lawyer opens the matter. The NDA has already been reviewed against Ebury's positions, with a first-pass redline in the Task, ready to approve.
• Every step is on record. Each Task keeps the original request, attachments and activity in one place.
Wordsmith does the repetitive, operational part of the work: taking in the request, applying Ebury's playbook, and preparing a first-pass redline. The lawyer keeps the decision. Nothing goes out until the right person has reviewed and approved it.
For a regulated business, that balance matters. It lets the legal team spend less time on first-pass review of standard documents and more on the matters that need their judgement, while keeping full control over what leaves the building.
Ebury is investing in its own in-house legal capability. Building on Jira intake, its legal team is working with Wordsmith's legal engineers to build more agents and workflows around how the business already works, automating repetitive processes so lawyers can focus on giving the best possible advice. The ambition is to scale the legal team's impact and drive meaningful change across the enterprise, with lawyers keeping the judgement and sign-off at every step.
'We chose Wordsmith because it helps my team work hand in hand with the rest of Ebury and enable it, without asking colleagues to learn a new process. Routine processes can be automated end to end, safely and within the rules legal sets, with oversight and control of every matter. In a business as regulated and fast-moving as ours, that keeps the quality of our work high, frees my team to focus on the issues that matter most to the business, and reduces our reliance on external counsel.'
Lucy Newton, Chief Legal Officer, Ebury
About Wordsmith
Wordsmith helps in-house legal teams manage work across the enterprise. More than 700 teams use it, including BT, Adyen and Canva. Wordsmith brings together intake, contract review, searchable repositories and workload reporting. Teams build their knowledge and negotiating positions into repeatable workflows, helping them deliver consistent work, manage external spend and support business growth.
About Ebury
Ebury is a global fintech platform for payments, foreign exchange and financing that helps businesses operate and grow internationally. Founded in London in 2009, Ebury serves more than 27,000 businesses, with payments to over 160 countries and in more than 140 currencies. More than 2,000 experts provide local, multilingual support from over 50 offices, across more than 30 regulated markets.
