Challenge

As a rapidly growing company in the dynamic ed-tech sector, Multiverse faced a critical
challenge: their lean in-house legal team needed to provide swift responses to legal and
security requests, often involving real-time analysis of large volumes of agreements. The
manual processes they had in place simply were struggling to keep up with the pace and
scale of the work.

Results

• Legal risk scanning of historic customer agreements completed in hours rather than weeks

• Security team able to provide instant responses to audit questions for ISO27001 & SOC2 audits speeding up the process of completing the audit

• Pricing mechanics checked in thousands of Multiverse vendor agreements in hours rather than weeks

  
  

The Wordsmith moment

Like many growing companies, Multiverse recognised a pivotal moment to enhance its legal tech capabilities. To scale effectively, the goal was to significantly increase capacity through automation rather than headcount. That's when the Multiverse team began exploring Wordsmith AI to streamline their operations and automate time-consuming, rote tasks

How Multiverse uses Wordsmith

To review large volumes of agreements

One of the most significant challenges for Multiverse's in-house legal team was responding to time-sensitive business requests for insights from customer agreements.

The task of reviewing hundreds of agreements within tight deadlines was a major hurdle. The need to extract specific clauses and compare key data points across various contracts posed a massive challenge. By leveraging Wordsmith AI’s Reports feature, Multiverse was able to automate much of this process.

Once their custom checks were in place, the legal team could focus on the key areas that mattered most, while Wordsmith handled the heavy lifting. “Wordsmith doesn’t just scan for keywords,” Tara explains. “It grasps the nuanced legal language spread across different sections of non-standard agreements. The accuracy and detail in the reports are incredibly impressive.”

Contract Review Automation - to speed up the procurement process

With growing procurement demands, Multiverse’s legal team also faced the pressure of reviewing a rising number of vendor agreements. Delays are never not an option, working closely with Wordsmith, they developed a legal review process with over 30 automated checks that consistently identify critical legal issues. This allows the procurement team to handle much of the initial review and escalate only the most significant matters to legal, significantly reducing time spent on routine reviews. After just a brief 30-minute training session, the procurement team was fully equipped to use Wordsmith with confidence.

AI Legal Assistant - To provide instant access to technical Knowledge

Multiverse's Security team has also benefited from Wordsmith AI during their successful ISO27001 audit. Wordsmith helped them locate the correct policies and specific documents needed to answer auditor queries. It also offered useful suggestions on how to respond, which proved handy. "

Wordsmith was a very efficient and effective AI companion throughout the process”, said Tara.

What the future looks like

For Multiverse, Wordsmith AI has quickly become an integral tool in their stack, driving efficiency and supporting their growth.

Reflecting on the journey so far, Tara says, "I'm continually amazed by the sophistication of Wordsmith AI. It's not just the technology that impresses, but also the support we've received. The Wordsmith team has been an invaluable resource as we navigate this AI transformation. We’re excited to continue refining our use of the platform and look forward to the benefits it will bring as we scale further”.